Shipping & Returns
Our Customer Service department is ready to answer your questions, and listen to your suggestions and comments about our products, website and
services. We are available to answer your questions by phone, Monday to Friday from 8 am to 7 pm CET on via WhatsApp +41 77 937 26 71
SHIPPING POLICIES
What delivery options do you offer?
The default shipping option for all orders being shipped within Europe countries is ground transportation. Depending on the shipping destination
you will have various expedited shipping options available. Please note some destinations do not have a ground shipping option due to its
location. For all other destinations we offer an International Economy and/or International Priority shipping option depending on location.
What are the delivery times for Sarong and postcards?
The delivery time for sarong is approximately 2-3 weeks within Europe, while for postcards you will receive the design immediately by email in PDF format. For further information, please contact our Customer Service via WhatsApp at +41 77 937 26 71. You will be contacted the week prior to the carrier’s arrival in your area, from Monday to Friday, to coordinate the delivery. A 4-5 hour time window will be provided.
How are the items dispatched? What are the delivery times?
In Europe, our products are dispatched via a carrier company or by post, on average within 10 working days of confirmation of your order. For other destinations, please contact our Customer Service department on via WhatsApp +41 77 937 26 71.